Gurudutt Perichetla

Hello friend, I’m Guru.

Lead Product Designer at

crafting conversational experiences for humans and AI agents across messaging and voice.

Over the past six years, I’ve designed and built products across academia, corporate, and startup environments. My work is driven by a commitment to inclusive design, accessibility, and the ethical implementation of AI.

Projects

Full case studies are password-protected under NDA requirements. All screens shown are recreated with code and anonymized data to protect client confidentiality.

Outbound Messages

Enabling businesses to deliver personalized, interactive customer experiences through WhatsApp and other messaging platforms.

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Admin Experience

New Messaging Component

What’s your type?

Create a new messaging component tailored to your needs using one of our component types.

Notification

Send a short-lived transactional message.

Enhanced Link

Send a message or URL link that requires no response.

Payment

Send a Payment request using the Salesforce API.

Authentication

Use single sign-on to access data from other systems.

Location

Share location information with customers.

Appointment Selector

Send available date and time slots for customers to book an appointment.

Form

Prompt customers to complete a series of fields.

BackNext

Service Representative Experience

New Message

Customer

Channel

Consent Status: Opted In

Message Preview

Selected Messaging Component:

Order Delivery Update

CancelSend

End-User Experience

Dear Jennifer,

Great news! Your order #114-094354 has been shipped and is on its way to you. You can expect delivery by Wednesday. To track your package and stay informed about its status, please click on the following link.

If you have any questions or need further assistance, please feel free to reach out to our customer service team. We're here to help!

Track Order

Sounds good, thank you.

Omni-Channel Inbox

Empowering thousands of service and sales teams to handle customer interactions seamlessly across communication channels on both desktop and mobile devices.

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Hello, I’m missing loyalty points from my last purchase. Can you help me with this?

Marcus Brown • 2:24 PM

Conversation transferred to Loyalty Programs Queue

Zeynep Özkan joined the conversation

Hello, Marcus! Thank you for reaching out to Opulent Wardrobe. I apologize for the inconvenience regarding your loyalty points. Could you kindly provide your order number so I can assist you promptly?

Zeynep Özkan • 2:25 PM

Yes, I believe the order number is 487-9FK. I made the order on September 15th.

Marcus Brown • 2:26 PM

I appreciate the information. Please give me a moment to investigate this matter for you.

Marcus, thank you for your patience. It appears there was a system error with your loyalty points. To resolve this swiftly, I will update your account, but I do require a signed confirmation form for our records. You can sign this form electronically.

Zeynep Özkan • 2:28 PM

Could you please send me the form? I’ll sign it in the next 15 minutes.

Marcus Brown • 2:29 PM

Inbox - Compact Sidebar

Cases

New

Case ID	Case Reason	Customer	Channel
440125	Sweater Care Issue	Aisha Sharma	Email
440126	Product Quality Concern	Budi Setiawan	Messenger
440127	Loyalty Program Questions	Marcus Brown	Bluesky
440128	Product Quality Concern	Jennifer Lovato	WhatsApp
440129	Product Quality Concern	Srey Oun Vann	LINE
440131	Payment Issues	Nazia Khan	WeChat
440131	Return and Refund Process	Aleksei Ivanov	Signal
440132	Delayed Order Delivery	Esmeralda Suarez	Apple Messages

Inbox

Presence Status

Marcus Brown

Loyalty Points Issue

•

Medium

•

Now

Aisha Sharma

Sweater Care Issue

•

High

•

3 minutes ago

Srey Oun Vann

Return Policy Clarification

•

Medium

•

17 minutes ago

Robert Martinez

Size Exchange Help

•

Low

•

2 hours ago

Codesign Marketplace

Enhanced discovery, organization, and management for project templates, design and Angular code components in Google’s web prototyping platform.

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Project Template

Android 14 & Material 3 Starter

Description

A foundational toolkit featuring Material Design components for Android, enabling designers to rapidly prototype experiences with advanced theming options and Material You customization.

Team

Material Design

Owners

Allie Lee, Donovan Smith

Documentation

https://m3.material.io/

Version

3.2

Last Updated on

November 22, 2023

Created on

April 10, 2022

Core Components

Dialog

Date Picker

Bottom Navigation

Bottom Sheet

Carousel

EditChoose Template

Component Marketplace

Components

6 results

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